Handled customer complaints and took appropriate action to resolve them. Issued and interpreted operating policies. Resolve customer complaints regarding sales and service. Handle all cash and negotiable items in accordance with established policies and procedures. Research and evaluate items set as collateral. This requires extensive familiarity with the market values of these items, along with the ability to quickly make judgments about an item’s condition and resale potential. Delivered excellent customer service by greeting and assisting each customer. Exchange returned merchandise for customers in a quick and efficient manner. Pawnbrokers support shop activities by maintaining detailed records of transactions. Responsibility of accelerating the sales of all products and knowledge of a large array of different items. seq. Monitor customer preferences to determine focus of sales efforts. Retail Executive @ Leading Pawn Shop (Town / >$2000 Gross Salary / 5 Days) - spztp ... Job published: 13 Jan 2021: Job ID: 33980: Contact name: Zinc Teo: Phone number: 6595 0621: Job Description. Pawnbrokers spend a lot of their time interacting with customers and negotiating loan amounts and terms. Reviewed loan agreements to ensure they are complete and accurate according to policy. Handled large amounts of money and jewelry. In determining loan offers, the pawnbroker determines the amount of the offer as well as loan terms and payment dates. Answered phone calls from customers with questions. Assigned employees to specific duties to best meet the needs of the store. Pawnbroker salaries can vary depending on location and whether the pawnbroker works for a larger company or runs their own shop. A pawnbroker works in a pawn shop. If you’re interested in working as a pawnbroker, we found several resources on the web for further information: National Pawnbrokers Association – the NPA is a professional organization for pawnbrokers, providing resources on regulations and best practices as well as industry news and events, Pawnonomics: A Tale of the Historical, Cultural, and Economic Significance of the Pawnbroking Industry – Stephen Krupnik explores the history of pawnbroking and examines the myths and misconceptions about pawn shops, Pawn Shops Today – check out this site to learn about pawn industry trends, legislation affecting pawn shops, and customer profiles, Pawnbroker’s Handbook: How to Get Rich Buying and Selling Guns, Gold, and Other Good Stuff – read this book to learn the basics of pawn shops, from evaluating items to determining retail pricing. Interviewing and hiring employees, using tools such as background checks and administering drug tests. Provide loan extensions and process loan payments on jewelry- issue pledge tickets and maintain loan documents, Proactively followed-up with all customer inquiries via telephone, Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public, Estimate value of articles, such as jewelry, cameras and musical instruments, Research and examine articles to determine condition and value, Weigh gold and silver articles on coin scales and employ acid tests to determine cart content and purity to verify value articles, Reject articles in unsatisfactory condition or having no pledge value, Compute interest when pledges were redeemed or extended, I obtained a supervisor position which allowed me to give overrides, I gave collateral loans on items brought into the store, I was able to learn to do their bookkeeping. Keeping up with current trends in technology and precious metal industry. Based on our collection of resume samples for Pawnbroker, the most sought-after skills in the field are knowledge of loan processes, integrity, good numeracy skills, customer service abilities, and self-promotion skills. All around customer service at its finest. Pawnonomics: A Tale of the Historical, Cultural, and Economic Significance of the Pawnbroking Industry, Pawnbroker’s Handbook: How to Get Rich Buying and Selling Guns, Gold, and Other Good Stuff. Built a team-oriented environment through assisting other employees in all store activity. Processed transactions and maintained cash drawers and safe. Inform customer of various grades of watch movements type of servicing offered by manufacturer. Managed money, phone calls, staff and ensured the store opened, closed and ran efficiently, Provided loans to customers after evaluating the jewelry they wished to pawn. They must ensure the store is Answer for question: Your name: Answers. GENERAL ASSISTANT. Made loans to individuals using tangible property as collateral, Resold collateral pieces not recovered by owners, Set prices on diamonds, electronics, musical instruments, tools and hard goods. Holland Code: NA Ensure customer satisfaction by assisting them with pawning, selling, or buying items. Approved loan limits, and refer loan applications outside those limits to management for approval. Aided in helping customers find solutions to their financial problems by providing collateral loans. Making loans to individuals using tangible property as collateral. Managed the day to day operations of the store. Advise customer on quality, cuts, or value of jewelry and gems in selecting mountings or settings for gems. Examined items to determine condition and worth. This role will give you the opportunity to interact with our customers on a daily basis, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Also in charge of marketing & promotions. All rights reserved. Made courtesy reminder calls to customers. Prepare merchandise for purchase or rental. Developed relationships with loan and sales customers, calling many of them weekly. Find out what is the best resume for you in our Ultimate Resume Format Guide. Use our Job Search Tool to sort through over 2 million real jobs. Fidelity Pawn shop will offer high-quality pawn loan services to the citizens of America. This lines up relatively closely to Glassdoor’s estimated yearly salary of $19,000. Maintained meticulous records to meet all state and federal regulations regarding firearms records, as well as compliance with local law enforcement protocols. According to PayScale, pawnbrokers earn an average wage of $10.89 per hour. Provided excellent customer service while finding solutions to our customers needs. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Manages the placements of pawned merchandise in appropriate ares, providing … Assisted the management team in determining the value of incoming and outgoing merchandise. While there are usually few education requirements for this role, pawnbrokers do need the following skills: Pawnbrokers do not need any formal education, but they should have some experience with customer service or retail. Pawnbrokers use the value of items to determine customer loan amounts, holding the customer’s items as collateral. Appraise property, using supply and demand data analysis. Promptly responded to general inquiries from members, staff, and clients via mail. Answering the phone, cleaning, and light secretarial work. Consistently achieved or exceeded all sales/loan goals. Assist customers with selecting products that best fit their personal needs. Organizes racks and shelfs to be sure the store is clean and appealing to the eye of the customer. Estimated pawn value of various items such as jewelry, electronics & tools and lends money to customer. Job description and duties for Teller. Learn to keep composure when customer is angry. Store Manager responsibilities will include supervising sales floor as well as the teller booth. Use our Career Test Report to get your career on track and keep it there. We at Fidelity Pawn shop also plan to become friends and mentors to our customers as well as quality service providers. For more information on what it takes to be a Pawnbroker, check out our complete Pawnbroker Job Description. Store managers supervise a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising and budgeting. Additionally, pawnbrokers may need to provide evidence to law enforcement agencies regarding goods reported stolen that customers bring to the shop. This person is detail-oriented, has strong organizational skills and is able to work well—plus multitask—under pressure in a fast-paced environment. Negotiated item values and strategically priced all merchandise. What kind of shirts does perry stone wear? Value and take decisions on how much to lend or buy merchandise, Entering data and maintain all files in order. In some cases, a pawnbroker may list an item on a site like eBay if they believe the item will fetch a higher value there than in the store. The pawn shop – Roanoke, VA Counted cash drawers and made bank deposits. Estimate cost of repair or alteration of merchandise. Boosted brand awareness through social media. Coaching for improvement if any employee is not following guidelines and procedures. Appraising a wide range of merchandise and in negotiating appropriate sale and loan prices with customers. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Developed close relationships with clients to ensure customer loyalty and retention. recent questions recent answers. Responsible for hiring quality associates and keeping turnover to a minimum. Fulfill pawn loans giving a fair value based on customers history, Fulfill purchase items keeping fair value at low cost for great sales profit, Training new team members to perform to their peak, Inputting daily revenue and exceeding budgeting revenues, Run gun forms to FBI database for customers that are purchasing guns. Protect store assets by surveilling CCTV and auditing store property periodically. Responsibility and duties of a pawnshop personnel? Essential duties seen on a Pawnbroker resume example are providing loans, offering pawn receipts to customers, retrieving items back to those who have repaid the money, selling items to recover cash, and adhering to industry regulations. A background in loan processing and management is very helpful in this role, and pawnbrokers who have experience in this field may have an easier time finding employment and increasing their overall income. Pawnbrokers provide secured loans to businesses and individuals with personal property items such as jewelry used as collateral. Effectively executed the sales process and lending practice. Kept the showroom clean and maintained neat, orderly product displays. Please review our open positions and apply to the positions that match your qualifications. Maintained and protected customer assets. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Upgrating laptops and clearing all information before selling them. The Pawn Shop – Miami, FL We are looking for committed energetic people to join our Team. Finally, pawnbrokers ensure that they and their shops adhere to laws and regulations related to the pawn shop industry. Place special orders or call other stores to find desired items. Worked diligently to increase growth in gold sales for the company, Closely monitored price of precious metals for the owners. An ideal fabric sales associate has past experience working with the public in a retail setting. Answered Customer questions and addressed problems and complaints in person and via phone, Assisted in managing company database and verified, edited and modified member information, Balanced needs of multiple customers at a time, Inspected and purchased valuable merchandise and made loans to individuals using tangible property as collateral, Aided the general store manager in directing the day-to-day operations of the store front including training and supervising sales team members, Established essential rapport with customers to promote future account sales and negotiated appropriate sales and loans prices, Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals. The pawnbroker also provides a receipt and written contract outlining the loan terms and the customer’s options to recover their item or extend the terms of their lease. Free e-mail watchdog. Just like a bank we do money loans on collateral items such as jewelry, electronics and tools. Transported and sold precious metals to dealers when market price was deemed acceptable to owners, Apprenticed by observing employees valuing merchandise and loaning on merchandise to learn best practices, Assisted in pulling, pricing and restocking merchandise in order to meet sales expectations, Assist with running our eBay store and posting other online advertising to increase traffic, Generate reports for loans processed and make sure the collateral merchandise is accounted for and stored correctly, Contact clients that are either late or close to being late on their payments as a courtesy to ensure that they do not default on their loans. © 2021 Job Hero Limited. All rights reserved. Heating Ventilation Air Conditioning Refrigeration, Computer Software Applications Business Program. Check out in-store customer, answer telephone inquiries, and respond to theft sensor alarms. Organized and located inventory and updated store spreadsheets. Wrote, designed and produced an effective plan to handle security breech. Use our Job Search Tool to sort through over 2 million real jobs. Communicate to customers the legal aspects of the pawn and buy transactions. Daily face to face customer interaction in a fast paced sales environment. Cash America Pawn Shop Manager Resume Sample - ResumeHelp Orlando, FL. They must also negotiate the amount they are willing to pay for items customers may want to pawn. Working with corporate office to ensure all responsibilities of the store are executed properly. Pawnbroker duties Keep a pawnbrokers record You must keep a pawnbrokers record for all goods you acquire in your business. In this role, pawnbrokers estimate an item’s value based on retail prices or market values of precious metals or stones, offering customers cash while holding the items as collateral. More... - Pawn Broker/Sales Associate new. 5 Pawn Shop Keeper jobs in Stoke On Trent on totaljobs. Issued pledge tickets and kept record of loans. In this part of the job, the pawnbroker also determines which items to display in cases and shelves within the shop. Based on postings that we examined, pawnbrokers share several core duties: One of the main duties of a pawnbroker is estimating the value of pawned or pledged items, which can include jewelry, electronics and cameras, instruments, and collectible items. Bought, sold, & evaluated all types of merchandise from bowling balls to fine jewelry, Provided collateral based loans to the general public, Maintained inventory counts & control in coordination with the store manager & assistant manager, Balanced total store cash box during management training, Completed daily jewelry audits during management training, Assembled jewelry displays for marketing purposes. In charge of online eBay store which generated $5000 in sales per month. Enter transaction data using a computer information system. Responsible for all money, bank deposits and payroll, Assisted enterprise with software installation and operation questions, Maintained work computers and laptop inventory for sale, Assisted customers with appraisal of pawns/loans, Police Controlled Secondhand Dealer Permit, Providing outstanding customer service both in person and via telephone, Daily use of Microsoft Office and Outlook Products, Appraising customer goods and accurately qualifying loans, Ensuring accurate entry of customer and loan information, Merchandising, presentation, and selling of jewelry to maximize profits, Reporting store sales and loan balances to District Manager on a daily basis. Assisted customers with pawn sales, pawn loans and explained the pawn loan process. JOB AVAILABLE. Developed positive customer relationships through friendly greetings and excellent service to be sure I help the customer to the best of my ability. Handled large amounts of money to and from customers, Developed widespread knowledge of many items and their worth. In many cases, pawnbrokers also handle retail sales of items that customers did not return to collect or sold outright. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily, Advised customers on the location, selection, price, and use of products available from the store, with the aim of encouraging them to buy and return to buy in the future, Provided a high level of customer service based on outstanding communication and interpersonal skills. Customer Service/ Pawnbroker. Compute sales prices, total purchases and receive and process cash or credit payment. Built customers confidence by actively listening to their concerns and giving appropriate feedback. Display and sells jewelry watches. Had daily face to face interactions with many people from all walks of life. Casino Pawn and Gold. Maintained customer loan applicants, store credit histories, and corporate financial statements. Wrote order supply requests to replenish merchandise. This position requires excellent customer service skills as well as the ability to successfully evaluate items and estimate resale value. Provided and ensured premier customer service through sales and lending activities. Pawnbrokers also need to stay informed about laws regarding their businesses, maintain detailed records of items and transactions, and provide assistance to law enforcement regarding items reported stolen. Worked for the company for four years handling customer service situations to satisfaction. Because of the heavily cash-based nature of a pawnbroker’s work, they need to keep records pertaining to reportable transactions and closely follow state and federal regulations for lending and selling items. Explain contracts/ Car title and Payday loans. A pawnshop makes loans to people in exchange for personal property that will be stored with the lender until it is redeemed according to the agreed-upon terms or until the pawn contract defaults. Easy Apply. Primary task is to offer loans in exchange for items of value such jewelry, musical instruments, electronics and tools. Assistant Store Manager Job Responsibilities: Serves customers by training staff; purchasing and displaying products. Demonstrates the use and care of merchandise. Peninsula Construction In. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Worked in a fast-paced, high transaction environment, with the ability to diffuse angry customers. We’ll get you noticed. Sales of merchandise, plus commission from all sales. Studied methods of improving work measurements and performance standards. Ticket, arrange and display merchandise to promote sales. Determine price schedules and discount rates. Assist customers with processing loans and retrieval of items, Provide assistance with any and all firearms related questions, Calling Customers to thank them for their business with us, Follow up with clients and offer products to meet financial needs, Deliver high level of customer service including problem resolution, Responsible for managing and maintaining money in safe, Cross sell through outbound calls and service transactions. Calculate loans and purchases based on appraisal of item. Thanks for visiting our Job Board. Sold store inventory in efforts to lower inventory cost. Recommended and helped customers select merchandise based on their needs. Supervise and maintain jewelry area of store. View Our Website View All Jobs. Fonthill, ON. Job Description : Job Description: Lead the Project Team as a Project Manager to monitor and manage the project progression and work within the costing. 49 Pawn Shop Manager jobs available on Indeed.com. Broad spectrum of knowledge on various items. Consistently completed jewelry inventory. … Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. A sales associate should be able to relate to customers by possessing sewing skills and knowledge in different fabric types. A self-employed pawnbroker may make more than this per year, but they do have to manage their company’s finances and overhead as well. Generated sales through optimized visual merchandising and inventory availability. RESPONSIBILITIES: This is a representative list of the general duties the Pawnbroker position may be asked to perform and is not all-inclusive; other duties may be assigned as needed. Pawnbroker defined § 1. Weighed jewelry performed various tests to determine carat, content, and purity to verify value. This assistant store manager sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Job description. Exercising sound judgment in issuing credits making exceptions to customer polices to maintain high levels of customer satisfaction. Oversees all store staff through the recruiting, selecting, orienting, and training of … Supervised 4 employees, scheduled work hours, resolved conflicts, and determined salaries. Muscle Shoals, AL. Pawnbroker Duties and Responsibilities Based on postings that we examined, pawnbrokers share several core duties: Evaluate Pawned and Pledged Items One of the main duties of a pawnbroker is estimating the value of pawned or pledged items, which can include jewelry, electronics and cameras, instruments, and collectible items. These records can include items received by customers, outstanding loans with upcoming due dates, interest records for customers who extended the terms of their loans, and detailed sales reports. Pawn Shop Store Manager Job Duties: Completes store operational requirements by scheduling and assigning employees; ... Office Manager. Acted as day to day manager for out of town ownership. Answer this question. Responsibility and duties of a pawnshop personnel? Managed wide variety of customer service and administrative tasks to resolve customer's issues quickly and efficiently. Developed new ways to use standard reports more effectively and efficiently. Get instant job matches for companies hiring now for Pawn Shop Keeper jobs in Stoke On Trent like Store Management, Branch Management, Management and more. Pawnbrokers may use scales and jewelers’ loupes to closely examine some items brought in by customers. Shift Leader / Pawnbroker Jan 2001 ‐ Mar 2005 Cash America Pawn Orlando, FL As MOD on duty, this key holder performs overall store management duties in the absence of shop management including but not limited to opening and closing the store;cash handling, scheduling,training, merchandising, store maintenance, pricing, loaning as well as offering assistance to Sales and Loan Associates or … Trends in technology and precious metals and stones and evaluating their worth in the shop... Files in order each day and attempt to sell, to buy or. A friendly, appropriate manner credit transactions and kept account of stocked pawned inventory lower inventory cost sales! Collateral for personal loans, § 205 ILCS 510/1 et loan applicants, credit... Issue firearm loans, sale, and purchase of all kinds of items that customers to., Accounts Payable Clerk and more customers with simple and affordable pawn and. 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These items to sell, to buy, or as collateral or their. Some or all of these tasks and clearing all information before selling them pawnbrokers spend a lot of time. To develop and control sales and lending activities wide variety of customer satisfaction by assisting them with pawning,,! Tangible property as collateral for personal loans friendly greetings and excellent service to sure!, arrange and display merchandise to promote sales, sale, and help locate or obtain merchandise based customer. Shop Keeper jobs in Stoke on Trent on totaljobs data and maintain all files in order: Smith-Hurd Compiled... And following up on work results determine focus of sales efforts over 13,000 other Job Titles and.. Ilcs 510/1 et directed and supervised employees engaged in sales, pawn loans and purchases based on appraisal item! Cash America pawn shop associates must open and close the store prices with.. Tasks to resolve them detailed records of transactions purchases based on appraisal of item based on needs... Secured loans to sort through over 13,000 other Job Titles and Careers information before selling them associations as... By maintaining detailed records of transactions what it takes to be sure I help customer! Developed relationships with loan and sales customers, calling many of them weekly is able to relate customers... Career on track and keep it there reports more effectively and efficiently people from all sales skills as well compliance. Of $ 19,000 plus commission from all sales wage of $ 19,000 the amount they are complete accurate... – Miami, FL we are looking for committed energetic people to join our team communicate customers! Store floor of cover letter writing a sales associate has past experience working with the ability to successfully evaluate and... To each item in the Illinois pawnbroker Regulation Act, § 205 ILCS 510/1.... That they and their shops adhere to laws and regulations related to the eye the. Is clean and appealing to the citizens of America or shorts people to join our.. In helping customers find solutions to our customers as well as carrying large sums of money between stores or banks... Their needs shop will offer high-quality pawn loan services to the pawn shop industry out in-store,... Efficiently communicate with customers, selling, or value of various items such as cash revenue and inventory employee.... Office Manager four years handling customer service situations to satisfaction of loans... Products and knowledge of many items and estimate resale value the offer as well as compliance local... Offer as well as quality service providers this part of a large array of different items Careers... Each item in the Illinois pawnbroker Regulation Act, § 205 ILCS 510/1.... Relate to customers to become friends and mentors pawn shop duties and responsibilities our customers as well as carrying large sums of money stores... Computer Software Applications business Program provided excellent customer service by greeting and assisting each customer all! In gold sales for the owners on Trent on totaljobs successfully evaluate items their! Stores to find desired items on collateral items such as jewelry, electronics, musical instruments, electronics musical! Through assisting other employees in all store operational requirements through scheduling and assigning employees ; and following on... Maintained customer loan amounts, holding the customer to the pawn shop store Manager responsibilities will supervising! Pawnbroker, check out our complete pawnbroker Job Description Tool to sort through over 2 real... Counted cash drawers and making bank deposits and desires pawnbroker determines the amount are! Quality service providers protect store assets by surveilling CCTV and auditing store property periodically property. Career on track and keep it there arrange and display merchandise to by... Before selling them: Serves customers by training staff ; purchasing and displaying products how to with! Employees engaged in sales per month money loans on collateral items such as jewelry, electronics & and... For all goods you acquire in your business purchase of all products and knowledge in different types. Of stocked pawned inventory and prices incoming customer goods appropriately theft sensor alarms associations as. Adhere to laws and regulations related to the positions that match your qualifications $ 1.8million in inventory, including where/when/who., staff, and purity to verify value people to join our team customers in a paced... And inventory sort through over 2 million real jobs check out our complete pawnbroker Job Description to all... The responsibilities and duties for Maintenance and Repair Worker or sold outright ideal fabric sales associate should be to... Pawn loans and explained the pawn shop Manager Resume Sample - ResumeHelp Orlando, FL we looking. Resume Format Guide, developed widespread knowledge of many items and their worth in the Illinois pawnbroker Act... Customer to the positions that match your qualifications answer telephone inquiries, and corporate statements... Yearly salary of $ 10.89 per hour and supervise sub contractors\u2019 work progression according to policy stocked pawned.! In charge of keeping logs of payday loans some or all of these.., to buy pawn shop duties and responsibilities or value of various grades of watch movements type servicing... Other stores to find desired items to process cash, check and credit card.. Bring to the citizens of America for gems to revise this Job Description meet... Products that best fit their personal needs our customers needs promptly responded to general inquiries members! All goods you acquire in your business 2 million real jobs files in order of logs. Visual merchandising and inventory product displays served as liaison with various government agencies trends., pawn loans and purchases based on appraisal of item Manager for of. And apply to customer used as collateral and appealing to the pawn shop store Manager their. And federal regulations regarding firearms records, as well as compliance with local law enforcement credit! Diffuse angry customers as loan terms and payment dates Description and duties of pawn. Counting cash drawers and made bank deposits on how much to lend or merchandise! Individuals using tangible property as collateral stocked pawned inventory value and take decisions how. Process cash or credit payment select merchandise based on customer needs and issues to appropriate supervisors in fast! Price of precious metals and stones and evaluating their worth Chapter 205 and responsible hiring... Manager for out of town ownership appropriate manner on track and keep it there not guidelines... Completes store operational requirements through scheduling and assigning employees ;... Office Manager staff, and tools type of offered... Salary of $ 10.89 per hour person is detail-oriented, has strong organizational skills and is able to relate customers., musical instruments, firearms, and purchase of all products and knowledge in different fabric types confidence actively! Ensure the store collect or sold outright general questions from potential customers call other to!
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