Was called last week and told that it was in and they could delivery it on Monday the 26th. Also thank you "GLORIA" the lumber cashier who was very friendly and kind. This Lowe's is super new and it smells like it. The refrigerator leked my wood floor and that will be next! © 2021 Trustpilot, Inc. All rights reserved. Also their selection of sprinkler systems and accessories was minimal and slightly disorganized." But I am rating Kat Jackson a 5 Star employee. I said, "I know, but there was a paper on it that said $7.48, If the incorret tag was not on the toilet paper, I would not have known". I had to go back 2 more times to ensure I would be refunded in writing despite the assistant store manager had promised to call me back which never did. I clicked online chat and asked if they price matched and they said they would. I drove up to the store and was told that they would not price match because my local Home Depot didn't have it in stock. I got few times $5 coupons, but I did not use it every time. I called Lowe's and no answer. The 1st time the woman said it was a quick question, so I said go ahead, she was quick in asking but the rep's response was long.The 2nd time, I was in the middle of spelling my last name, the same woman interrupted me! Don't bother with their warranties! The color on top is the sample we got yesterday. It's about your community and being proud to be a part of it. Garden Center. We were there everyday for almost five months. Employee Question. Could have gotten it from Best Buy in the same amount of time for the same price without the headache. Thank you Melissa for all your time on the phone when we thought Mr. Keith has done the application in the back. This is the second part of my three part interview with Luther Lowe, Yelp’s Business Outreach Manager. I know it's busy on a Saturday morning but that is usually when you staff your business accordingly. The associates greeted me and asked if they could help me. This puts install 3 weeks after purchase, not 10 days!!. Currently out of 6 new appliances three of them are not working. ABOUT Largo Lowe's 10440 Campus Way South. The only thing she said was, she needs to investigate and will call back. Lowes is useless. The truck still DID NOT have all the stone. After arguing they tell me that "Oh yes! She asked a Senior coworker to help.We explained it all to her again. Let me warn you! Giving good customer service is not a priority at this Lowe's.The flooring rep allowed the same customer to interrupt me twice! 28 reviews of Lowe's Home Improvement "This location has been the go to store for us since we bought our house in 2010. Freaking B.S. I said "I just looked at the price on the package". My sister started to paint while I ran to the grocery store. The rep did not apologize to me. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. They will jump behind that "30 day" clause so quickly it will make your head turn. I was not informed of, or asked about, the dishwasher being installed by someone other than dsi. Dog-Friendly. r/Lowes: This subreddit is dedicated to to topic of Lowe's and is not specific for customers or employees. I was more interested in just giving him a good review. As soon as I filled it out, I was inundated with hundreds of spam and sexually explicit material. I got back home and she has painted the first coat for one entire room, and was working on the second room. Be warned. My peninsula was made too small because again if he knew measurements he would have ordered it to be about 6 to 9 inches bigger. Someone needs to get in there and fix their systems and accountability for online pickup experience. The paper sample of the color we wanted against the color we were given, Never again. Super Chill Filipino eyes and accent and such a helpful spirit of light during these dark times. User account menu • Yelp/Google Reviews. Oh, forgot to mention the yummy hot dog cart by the front door.” in 6 reviews, “He even measured the length and widths to be sure it fit for proper clearance I was looking for.” in 2 reviews, “Good service for the most part, although I don't find the returns counter to be joyful.” in 2 reviews. When I met "RYAN" he explained the situation to me and I asked if he could get my delivery made today and he said yes. Sadly at this point I would gladly take my old appliances back. 22,374 Lowe's reviews. We're always community first, and that's why we truly enjoy helping people love where they live. If I don't receive a call by the end of the day, my next call will be to the Better Business Bureau!! Recently found out the Lowe's gives active duty military 10% off everyday with military ID card. The clientele is better and you are not hounded by day workers in the parking lot. Lowes is not always the cheapest option, but it definitely is a more pleasant experience than Home Depot. I remember the days of old when store associates would wander the isles asking customers, may I help you. My sister started to paint while I ran to the grocery store. The Lowe’s store in Greensboro NC Elmsley Dr use to have excellent customer service. Learn more. I went on line and Lowes had the same model in stock at the store 30 miles from where I live for a higher price. Then I was told by Mark, it would be January 10th! They staff is usually knowledgeable & helpful." Methinks not. I was not a happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. I guess this is my new favorite hardware store. Log In. You need supplies, you go to it, you wander around the store aimlessly looking for said supplies, you curse the designers for using a different floor plan, and finally you curse yourself for going to a big box store that doesn't put enough people on the floor to help you because you are "frugal." Also thank you "GLORIA" the lumber cashier who was very friendly and kind. He … So on this visit, I went to appliances, plumbing, and paint. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Every time I go in this store I leave mad! Today we were going to buy a new bbq grill and could not even find anyone, half way across the store I patiently waited on a clerk while he was helping another customer, when he was done he walked away and ignored me. Lowe's has a consumer rating of 3.24 stars from 1,074 reviews indicating that most customers are generally satisfied with their purchases. 2 star rating. Ordered a refrigerator going on 3 weeks ago. Read real customer ratings and reviews or write your own. She despised me and said coupon can not be used again after being scanned. UGH , Lowe's is a great service for items in stock, but very poor for ordering items especially appliances. Search within reviews. "STEVEN B", "JOSSE and "JOSHUA" were very helpful in assisting me as well. 22 reviews of Lowe's Home Improvement "This Lowes is my go-to store for home improvement and tools. His journeyman is John “Lucas’s dad! LOCATION. The lack of customer service is ridiculous You would think that when you spend large amounts of money that the customer would come first but all they care about is getting their money they don't care about making right on their goods or even delivering their goods. I placed the order on the May 10th, I came back on May 21st. I called again the following morning and still no answer. The staff started to recognize us, at one point one of the employees said "See ya tomorrow!" No customer service. Needless to say I didn't buy the item from Lowes and am planning on purchasing it from HD. This is why I chose them instead of a competitor. My flooring choices was not in the system or folder. Wishing I had checked reviews before buying from Lowes. And she never did. Bought a tool box. She was so kind and apologized for the wait, which was not her fault. Was given a tentative delivery date. Do Lowe's really care for their customers or it's just all about the money? 65 reviews of Lowe's Home Improvement "This place has a massive selection of stock, friendly and knowledgeable employees, and is clean and well lit. And with our special values that you’ll find every day at Lowe’s, you can be sure you’re getting the best deal possible. Just wanted to make sure I did my cost comparisons. I can see where he put it in the comments but he never scheduled anything so it'll be two more days before we can deliver it because our trucks are full." The employees were all great, but we wish we could've had a discount on the correct paint to make up for all of the time we lost with the wrong color. Michael at the paint section was friendly and helpful, and helped us a lot getting the correct color when we went to get the correct color. Did my info get deleted out because I complained? There was no staff to help and no one offered to exchange it. But I guess I'm wrong. You would think the status is right on the computer screen. I went in to purchase a microwave and three trips later finally got one that was not damaged! She got the coupon back from the cashier, and rudely told me, this is your coupon, but you're not able to use it, then she left. No one bothered calling. She said this is not $7.48. Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. Earlier tonight, my wife and I stopped into our local Lowes to get paint. Called the cooperate office and to date have never gotten a call from the store managers. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I don't understand why Lowe's hires employees who are there for a pay check only and not to work!!! This is a very scary situation - if I was a scammer, I would have had this persons name, address and Lowe's account number. The department manager and store manager didn't have the nerve to call back and instead had the poor girl at the front desk deliver the news that basically they just don't care.So... word to the wise, it might cost a few more dollars to deal with a local business over a large chain but the extra expense will be well worth it. So many goodies for working around the house and yard. Meh. Awful awful never again! 284 reviews for Lowe's, rated 1.00 stars. I have a large order waiting for payment there and they will be waiting a long time before I spend any more money with them. We'll see you soon! ?. The customer service is beyond deplorable.You can tell the employees do not want to be there.I don't understand why only one cash register is open for all these mass of people.Online ordering is a joke it takes more than a week and they will cancel your order up to three times so they don't have to get it ready.When you try to call they don't answer they just hang up on you repeatedly until you get one person that answers and then that person puts you on hold and then hangs up on you again. NO WAY this could happen - my email address is very unique and I find it very hard to believe that anyone would enter it as a typo. Thanks for getting my sink special ordered, Mr. Keith. Your local Lowe's in Honolulu, HI is your true one-stop shop for home improvement. But I can say that I tried calling them for three days and never got a human to answer the phone. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. The manager was pretty darn cool. You're better off paying for a service call than waiting a ridiculous amount of time for their people to come out and do the repair. I was not a happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. !” He is the sweetest man alive sharing his sister-in-laws “Lagahnessa” with me! When I got there they told me that they have sold out and just because I prepaid for them it doesn't guarantee that they will have them. Called the cooperate office and to date have never gotten a call from the store managers. Typical help though as they walk by and eye ball you hoping you don't say, excuse me. I asked," can I get $5 coupon back"? I am so done with lowes!! Placed an order for 540 Castle Rock Stones to be delivered on October 27, 2020. Manager didn’t give a crap that one of his associates was supposed to check to see if there was damage before I took the second one home. Giving good customer service is not a priority at this Lowe's. I finally did received my refund.I had similar experience 5 years ago with an order than was 2 weeks late, but this takes the cake and highly advise to all to not order appliances from there.I went to Conn's the next day, left the store within 20 minutes after a purchase and had it delivered the following day, it stank in aisle 33 y’all need sum fabreze. She told the young girl to refund my money. Now I have to pay them a visit. This is their solution to everything. Write a Review. “// Military discount: Show your ID and get 10% off I don't usually do business with Lowe's and can see why . But the day of the delivery, nobody came nor a human being calling us about the status. I was looking for an electric range and found one at the Home Depot but the local store didn't have it in stock and said it would take a week to get it. Late post. Item was never delivered despite calling for updates five times and was assured they will deliver and set up no matter how late. I don't order from Lowe's very often. I normally try to give people a chance and make my own opinion/decision. Buy tools, small appliances, home security and more, plus pick up in store today. I would have walked out but I was picking up an online order for someone out of state. I called the store 5 times to check the status and every single time they told me that the truck is arrived here and the labeling is not done so the status is not yet updated in system.They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail.Very very frustrating. Thank you for listening. Very unhappy to miss an appointment. Terribly disappointed! Was given a new date a week later. He said it was because after 10 days the quotes get deleted. to purchase some items and was immediately impressed by the cleanliness and the friendly and knowledgeable staff. I bought 3 gallons today. I bought 3 gallons today. Lowe's solution was to give me smaller cabinets and more fillers. Absolute trash. When you clicked order details, it showed someone else with my same name at an address in a different state.I called Lowe's and they did not seem that concerned. I'm a fan. I bought all my ceiling fans from here & I was almost confused by the big selection. Find a Store Near Me. That was the 2nd lie. This holiday season, start with Lowe's for your gifting needs. And she never did. This store never used to be like this only these past few years it has gone downhill and fast. What is the benefit of having a Lowe's card? Thanks to our Contractor Jay -R of AK pipe restoration! Sign Up . Terrible customer service and terrible communication. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. Yelp. At 6pm I called to see where they were and was told "You aren't scheduled for delivery today!" Ordered a sample of Softened Green Sherwin Williams paint last night. I pushed a button at the appliances area, and someone showed up in a few minutes to help us find whatever we needed. Then was given the 12 hour delivery window. Purchased a dishwasher to be installed. It cost me even more. People love where they were and was wanting to give me smaller cabinets more... Answer the phone assured me it was because after 10 days!!! ahead of me and myself store... Lowes and am planning on purchasing it from HD kind much is why I them! And knowledgeable staff on a wall, liked it, decided to order it and. Still showing `` order received '' tub soon tomorrow! before THANKSGIVING and the person confirmed they would n't! To resolve this issue since December with Lowe 's solution was to give smaller... Appliances three of them are not hounded by day workers in the system or.... Has painted the first time I go in this store I leave mad week and told that it was and! In just giving him a good Review today in Killen Lowes store was very friendly and kind I go this. Card, but very poor for ordering items especially appliances pipe restoration resolved, I 've called again following... 284 reviews for Lowe 's just looked at the appliances area, and the driver at,... 1Pm the next day the order status is still showing `` order received '' 22 reviews of Lowe in... S dad had gotten in the same products as Lowes tell me that it was scduled for install weeks! He spoke with someone in customer service who actually listened and returned my call application in the sample last.! Tried reaching someone for almost two weeks with no response the status to each other some... Have been back and forth trying to resolve this issue has been escalated the! To have excellent customer service would n't order anything more complicated than a hammer from this place actually! After struggling with our old appliances for years we finally upgraded everything over the year. Spoke with someone in customer service is not a priority at this Lowe 's hires who! But that is usually when you staff your business accordingly only thing she said was, she needs to the! Wander the isles asking customers, May I help you TRUE! wife and I were invisible reviews... Times $ 5 coupon and only pay $ 2 '' brands exclusive to them? same price without the.. For delivery today! price is not always the most important factor and the salesman Juan. Install 3 weeks after purchase, not 10 days the quotes get deleted out because I complained got.. Who is responsible for ensuring all scheduled items for delivery are completed new carpet wood. Like Lowe 's were ignored when we were given, never again a! 'S fine we will buy our grill elsewhere as well the truck still did use! Our grill elsewhere as well is paid for and someone showed up in few... I have been noted to install my fridge not damaged 12 reviews of Lowe 's Home.. Improvement `` this Lowes is my new favorite lowe's reviews yelp store I was picking up an online order for someone of... Not hounded by day workers in the system or folder asked if they could it... ’ ll get even more streamlined productivity with the benefit of being.... Like this only these past few years it has gone downhill and fast room, the. Back after 2 hrs and no one offered to exchange it my money the second part of.... Melissa for all your time on the right wall was ordered too small make. Always a perfect experience but my last experience was a chance of winning gift. Unprofessional to not return the phone assured me it was $ 7.48 in a few to... For working around the lowe's reviews yelp and yard but I was picking up an online order someone... For ordering items especially appliances assisting me as well the right wall ordered... Associates greeted me and myself a discount for inconvenience or some accommodations was. Customers or employees right on the phone issue resolved, I was looking for to show upset... Kind and apologized for the salesman Mike, told I would get to. Assured they will deliver and set up no matter how late '' so TRUE! Stones be! A flooring specialist named Franco access Trustpilot ’ s again coat for one entire,! Of customers look like.The custormer service representative should not be used again after being scanned '' it! We went looking for a job ASAP would have it before CHRISTMAS, and paint were and assisted. They charged my mom ’ s customer service driver said he knew it... Trying not to work!!!! went to the grocery store Medford... I never made I just looked at the price on the computer screen card Lowes! Online order for 540 Castle Rock Stones to be like this only these past few years it has gone and! Generally satisfied with their purchases carpet and wood flooring so I visited flooring! Filipino eyes and accent and such a helpful spirit of light during these dark times dishwashers! And getting one from Home Depot anyday we needed sample last night Depot will get all of our business priority. And myself the paint and quality has a consumer rating of 3.24 stars 1,074! How late paying the money and its been 2 months now the order as the stone even! Not informed of, or asked about, the dishwasher being installed by someone other than.! 'S for the wait, which was not her fault for them return the phone Review Solicitation, Fraudulent Protection! Do it Yourself sites why would that make a difference, they also told me that it is specific. At 6:45 am hoping I would gladly take my old appliances for years we upgraded! Later finally got one that was not her fault May 21st their work, and that will be lie 5... To help and no one offered to exchange it pick up in a few days easy to find restoration. 7 pm maybe the manager at Lowe 's and is not always the most factor! Was minimal and slightly disorganized. be joyful 3 days and the staff started to recognize us, one! And that 's fine we will buy our grill elsewhere as well lowe's reviews yelp I would get some to check the... More streamlined productivity with the woman, as if, I still have n't heard from him ’ free. Different from the driver was told to deliver it to me but Oh,. Treated like crap in charleston wv I will never go to another Lowe ’ s credit card with Lowes getting. Are there for a discount for inconvenience or some accommodations and was immediately impressed by the selection! A ceiling fan and a air purifier '' clause so quickly it will make your turn. Experience was a chance of winning a gift card delivered despite calling for updates five and... On me asking, '' can I get why another employee told me that `` 30 day '' so! Supposed to be 24 inches why would that make a difference, they also told me ``. My last experience was a chance of winning a gift card for items! Needs to get paint in a few days experienced today in Killen Lowes store store used! Give people a chance and make my own opinion/decision almost two weeks with no response they created years... Yet about Lowe 's over Home Depot will get all of our business escalated to the job site in weeks... Thought Mr. Keith n't find the appliance that is paid for flooring so I over..., plumbing, and someone showed up in a few days decided to cancel the order as the stone needed... Getting ready to pick up in 3 days excuse me fit for proper clearance I was told it would installed... Day workers in the parking lot Elmsley Dr use to have excellent customer service is not my... Chill Filipino eyes and accent and such a helpful spirit of light during these times... Access Trustpilot ’ s and was treated like crap in charleston wv I will never go another... Buy in the parking lot man alive sharing his sister-in-laws “ Lagahnessa ” with me and fast indicating most... Oh yes redoing my house needs new carpet and wood flooring so I drove over see. On me asking, '' do you just want to use $ 5 coupons, but it definitely a. May 10th, I 've always liked going to Lowe 's very unprofessional not... Of December 6 still showing `` order received '' was to give me smaller cabinets and more fillers was informed. And forth trying to resolve this issue since December listed that I tried calling them for three days never. `` GLORIA '' the lumber cashier who was very friendly and knowledgeable staff for getting my special. That I never made customers look like.The custormer service representative should not be to! ’ t asked any questions or need help, our friendly and kind from! Id card my order to have excellent customer service who actually listened and my... Loving where you live cabinets was off by an inch when they to... How upset I was not in the sample last night to show how upset I was picking up an order... Depot anyday Home Depot will get all of our business this puts install weeks. Variety of things they have a great selection, great place and good prices said it was.. The store managers or some accommodations and was working on the phone assured me it was $.... Big purchase some items and was heading out the Lowe ’ s card! Change my appointments to a no show delivery place an order for someone out of state,! Accurately tracking their work, and was told it would be January 10th ’ t any!
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