The video guides you through how to:• Receive and action a referral for service (accepting, rejecting, or accepting to waitlist if one is managed through My Aged Care);• Retrieve a referral code for a client; and• View your referral history. This Quick Reference Guide is designed to inform those who are assigned the role of ‘Team Leader’ within the My Aged Care provider portal (the provider portal) of the procedures for managing referrals. My Aged Care assists older people, their families and carers to access aged care information and referrals to assessment and service providers . Phone line (1800 200 422) operates 8am-8pm weekdays and 10am-2pm on Saturdays, across Australia. You should tell the client that the My Aged Care contact centre may call them (or their representative) to discuss their needs, or help them to call My Aged Care on 1800 200 422 for registration and phone screening. My Aged Care Provider Portal - How to manage service referrals My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. If you want to apply for an assessment for yourself or a family member or friend please use Apply for an assessment. This video provides an overview of how to manage referrals for service through the My Aged Care Provider Portal. This is a unique code that allows you to take up your package through a service provider of your choice. Vitality Club can offer subsidised services through the Commonwealth Home Support Programme. My Aged Care: Yes. If eligible, your GP can write you a Chronic Disease Management Plan (CDMP) … Patient details are auto-populated and don't need to be re-typed into another form. Referral for service A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. If you believe your patient may need aged care services, you can make a referral. Visit one of our offices around Australia. a carer), to speak and act on their behalf. To receive any Aged Care funding, you must first register and be assessed through My Aged Care. Get started with intermediate articles about Digital Health >>, Electronic Transfer of Prescriptions (ETP), Health Professional Online Services (HPOS), A copy is automatically saved within the practice's clinical software, Auto-populating of the data means there is reduced risk of inaccurate information being submitted, Receipt of the referral will be automatically sent back to practice (and stored in the software), Many general practices are already registered with HealthLink and don't need to complete this step. Patient details are auto-populated and don't need to be re-typed into another form. If you need your My Aged Care ID number, you can find it here. The electronic referral form has been designed to make it easier for you to send referrals for . The process of application has often been lengthy and occasionally frustrating, however it appears … GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. My Aged Care service provider portal Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. Once you have had a Home Support Assessment, your RAS assessor can refer to Vitality Club via the My Aged Care portal or we can accept a referral code. Referral for service A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. My Aged Care. The RAS use the My Aged Care assessor portal and NSAF to record the assessment and support plan, and make referrals to services. helpdesk@healthlink.net 1800 125 036 . My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. If you want us to step you through the process, give Vision Australia a call on 1300 84 74 66. there is no configuration needed). If you have a problem, contact HealthLink’s Helpdesk at. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. Please see STAR Community Services Client Contribution Policy.. About My Aged Care. Chronic Disease Management Plan: Yes. Contact. If you’ve been approved for a new service, you can find your referral code to pass on to your new provider. We know, you receive a lot of letters from My Aged Care so it can be hard to know which letter means what! The Assignment letter will include a referral code. How My Aged Care can help you - Transcript. My Aged Care is the starting point to access Australian Government-funded aged care services. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. All new referrals for federally funded community and residential aged care services will be conducted electronically from July 1 under the new My Aged Care system, although exceptions have been made for healthcare professionals sending inbound referrals who still prefer to use fax machines. Representative Clients can nominate one or more representative(s), (e.g. All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal. Referrals can be sent electronically, or a client can be issued a referral code. However, the electronic referral has a number of advantages: Ready for the next level? 1800 200 422. New referral pathways for care under My Aged Care - from 1 July 2015 My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. It has now been one month since the introduction of the My Aged Care portal as the one stop shop for people needing to access aged care support. will receive electronic referrals for service via the My Aged Care system. For health professionals My Aged Care is the entry point for older Australians to access aged care. Your ID number will begin with the letters AC, followed by 8 digits. The electronic referral is enabled by HealthLink. HealthLink Technical Support. Quick Reference Guide - Manage referrals for service through the My Aged Care provider portal This Quick Reference Guide is designed to inform those who are assigned the role of ‘Team Leader’ within the My Aged Care provider portal (the provider portal) of the procedures for managing referrals. My Aged Care. The My Aged Care system includes three web-based portals which are described below. Online. These services include: These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home like rails or ramps and access to social activities. My Aged Care e-Referral Form. The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. My Aged Care Referral. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. The system can be a little complicated, but it continues to move in the right direction! When a referral for goods (rails, equipment) or services (allied health, domestic assistance) is created in your My Aged Care record, this does not indicate services are fee free. For additional support you can refer to the resources below available on the Department’s Information for Service Providers page (https://agedcare.health.gov.au/our-responsibilities/ageing-and-aged-care/programs-services/my-aged-care/information-for-service-providers): • Quick Reference Guide – Manage referrals for service through the My Aged Care Provider Portal• My Aged Care Provider Portal User Guide: Part Two – Team Leader and Staff Member Functions Referrals to the My Aged Care portal can be done electronically from within GP clinical software. HealthLink is cost-free for Australian general practices. A referral sent by My Aged Care contact centre staff requesting an assessment (home support or comprehensive) for a client. Referral form If you need details of past service providers, you can view the history of your aged care. Narrator: My Aged Care is your starting point to access government-funded aged care services. Review An evaluation of a client’s support plan undertaken by the RAS. Aged Care Assessment Program The Aged Care Assessment Program is administered by Health. Aged Care Services at Peninsula Health. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. This quick start guide has been developed to help you navigate within the new digital form. It integrates with: There are non-electronic options for referring to My Aged Care, such as calling the contact centre, sending a faxed referral, or filling out the webform on the My Aged Care website. The My Aged Care assessors will inform client of any subsidy entitlements and help nominate your preferred providers. When you get to the top of the waitlist and are assigned a Home Care Package you will receive a letter from My Aged Care. Australian and state and territory governments work together to operate ACATs across Australia. Health professionals play a key role in supporting patients to access these services. Referrals are processed between 8:00 am and 5:00 pm on business days. use the Make a referral tool to help them register with My Aged Care. Phone. Referrals can be sent electronically, or a client can be issued a referral code. The electronic referral is enabled by HealthLink. Your session has expired GPs may also be able to use e-Referrals from within their practice management system. If you are already registered with My Aged Care and are looking for us on their website, simply use … Referrals can be sent electronically to a provider, or a client can be provided with a referral code. If you're unsure of your practice's registration status, you can contact HeathLink at, If you don't have an existing HealthLink account you can, If you already have HealthLink installed you will automatically have access to SmartForms (i.e. My Aged Care assessor portal Aged care assessors must use this portal to manage referrals for assessment, record assessment details and manage client information such as support plans and referrals to services. HealthLink is cost-free for Australian general practices. A review can be requested by the client, service provider, or scheduled by an assessor. This online tool enables health and aged care professionals to request an assessment for a patient or client. Referrals can be sent electronically, or a client can be issued a referral code. Over the past couple of weeks, I have been speaking to remote aged care coordinators who have used the portal to refer new clients for services. PH 1800 200 422 FAX 1800 728 174. Looking for us on the myagedcare.gov.au website?. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. Description: This guide provides step-by-step instructions on how team leaders can manage referrals for service in the My Aged Care provider portal. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. Service Providers may receive referrals from clients for services via four different pathways: 1. 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