Make sure your patient is aware that they may be contacted by My Aged Care or an assessor. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. Provision of service will be dependent on service availability in the area and the client’s specific needs. Use the e-Referral option from within your patient’s electronic medical record – this is the quickest and easiest way for GPs to make a referral (available in Best Practice, MedicalDirector, and Genie practice management systems). My Aged Care. New referral pathways for care under My Aged Care - from 1 July 2015. GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. These services include: These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home like rails or ramps and access to social activities. HealthLink Technical Support. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. Referrals can be sent electronically, or a client can be issued a referral code. 1800 200 422. It is for Australian residents who are over the age of 65; OR Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home. Aged Care Services. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. Patient brochure. The form is currently being used by over 900 practices around Australia. h�bbd``b`�$��. The electronic referral form has been designed to make it easier for you to send referrals for . The e-referral form can be accessed from Best Practice, MedicalDirector and Genie practice management systems. The form has been improved in […] My Aged Care Referral. For the Commonwealth Home Support, Home Care Package and Residential Aged Care Programs please contact My Aged Care on 1800 200 422 or go to their website www.myagedcare.gov.au. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. It enables older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services. If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. Once you submit the form it will be safely and securely sent electronically to My Aged Care. How to contact My Aged Care. This is then used to support the patient’s assessment. In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. Fax completed form to My Aged Care: 1800 728 174 Note. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm. The referral codes from My Aged Care allow you to access different services. Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. Review. It’s never too early to talk about aged care. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. Providing your contact details is important as My Aged Care may contact you if additional information is needed about your patient. GP letters, specialist advice. There are a number of ways to refer a patient to My Aged Care. The process is outlined below: 1. The preferred method for health professionals to access urgent services is by contacting the service provider directly. HOME MODIFICATION: My Aged Care (MAC) may assist in over 65s … The Assignment letter will include a referral code. You’ll need: If you’ve made the referral by fax, please wait at least 2 business days after submitting the referral to ensure that processing has started. 0 My Aged Care e-Referral Form. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. The system can be a little complicated, but it continues to move in the right direction! The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. My Aged Care Fax: 1800 728 174 Note. helpdesk@healthlink.net 1800 125 036. My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. HealthLink Technical Support. A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. My Aged Care e-Referral Form. Fax the completed form to the My Aged Care contact centre on. Keep the confirmation number you receive after submitting the form – you can use this to follow up on the referral. For more information about My … Older Australians, their families and carers can access My Aged Care information through the website or contact centre. It is for Australian residents who are Referral … When you contact My Aged Care, you can let them know that you wish to use services at Your Community Health. … please fax only one client referral at a time. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care. You can call the My Aged Care contact centre 1800 200 422. Tess accessed services to assist her to live at home. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. Your Referral Code is a 1- number followed by eight or so other numbers. Health professionals play a key role in supporting patients to access these services. Based on your needs you are assigned a Home Care Package Level 1, 2, 3 or 4. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 A N T S Hospital … Contact HealthLink through their customer service email helpdesk@healthlink.net or by calling 1800 125 036 for user and technical support or to find out how you can enable access. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. If you don't currently use MedicalDirector, Best Practice or Genie as your practice management system, you can use the online Make a referral form on this website to make a referral to My Aged Care. If you are from a hospital, please use the, If you are a GP or a health professional based in the community, please use the. My Aged Care service provider portal. It is used by over 1,000 practices around Australia. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream What is My Aged Care? Contact. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. Factsheet: Guidance on direct to service referrals for CHSP providers - for additional information on urgent referrals. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. Referrer Details*(*denotes a section that must be completed) Name of Referrer: Click in shaded areas only Referrer Ph: My Aged Care Community Health Professional and GP Fax Referral Form Important: Complete all relevant sections. Learn about My Aged Care. Visit the My Aged Care website for information on how to access the new e-Referral form, including Quick Start Guides. My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. The electronic referral form has been designed to make it easier for you to send referrals for . Hard copies of some My Aged Care brochures are available, for free, through National Mail and Marketing. You may receive a code to access Nursing Homes or to access a Home Care Package. My Aged Care Community Health Professional and GP Referral Form – Fax. Fax only one patient/client referral at a time and please only send one referral per client/patient. General Practitioners can refer clients for assessment and/or aged care services using the My Aged Care web referral form or by phoning the contact centre on 1800 200 422 Monday - Friday 8am - 8pm, or Saturday 10am - 2pm. ��D���u��M ��k"�@�@���7H��$�3012,I00�A�g�� � �L* Read more about aged care programs including eligibility, available services and costs. Referrals. PH 1800 200 422 FAX 1800 728 174. From 1 July 2015: 1. My Aged Care. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. A review can be requested by the client, service provider, or scheduled by an assessor. The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. Home Care Packages and My Aged Care; Paying with your own money ; Government subsidised programs; Blog; Referrals. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. If you believe your patient may need aged care services, you can make a referral. The cost of equipment will depend on the item prescribed. You may receive a referral code for cleaning, a code for transport and a code for personal care services. They will need to be from your organisation and provide the same information about the client and the referral including your name as the original referrer. This enables the collection of professional information to support the older people’s access to aged care services. You do not need a referral to apply for subsidies through My Aged Care. My Aged Care is a Commonwealth Government program which creates a service record for older Australians. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. If the referral is incomplete or faxed information is illegible, My Aged Care will contact you to confirm the information provided. Find Out More. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. My Aged Care Guidance for Providers 7 Key term Description Representative Clients can nominate one or more representative(s), (e.g. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. Existing clients. The patient does not have to be present for you to make a phone referral, but you must have their consent. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. Referrals to aged care services in Australia are handled though a web form held on the My Aged Care website. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 … After navigating to the HealthLink referred services tab, select ‘My Aged Care Referral’ to launch the e-Referral form. This quick start guide has been developed to help you navigate within the new digital form. My Aged Care Hospital Referral Form - Fax. For information on COVID-19, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates. 2. My Aged Care is aimed at older people, their families and carers as well as service providers, and offers information on aged care as well as help in finding local providers such as aged care homes. You will need your patient’s consent, or that of their legal representative, to obtain this information. Role Types; Meet our team; See Current Opportunities; Contact Us. Referrals can be sent electronically, or a client can be issued a referral code. The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. When you call to follow up a referral the contact centre can give you the following information: A health professional colleague is also able to call My Aged Care for this information. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … The service provider will, if able, provide urgent care for the patient and subsequently refer the patient to My Aged Care for an assessment of ongoing service needs. About us, Best Practice My Aged Care e-Referral Form Quick Start Guide, MedicalDirector My Aged Care e-Referral Form Quick Start Guide, Genie My Aged Care e-Referral Form Quick Start Guide. To receive any Aged Care funding, you must first register and be assessed through My Aged Care. Narrator: My Aged Care is your starting point to access government-funded aged care services. Online. This referral does not guarantee access to services. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. The contact centre will conduct client registration and screening using the National Screening and Assessment Form. Provision of service will be dependent on service availability in the area and the client’s specific needs. My Aged Care: referral pathways for health professionals in Victoria 30 August 2016 Commonwealth Home Support Programme (CHSP) referral pathways for health professionals in Victoria Introduction My Aged Care was implemented in Victoria on 1 August 2016. Acceptance of the referral for urgent care will be based on the provider’s capacity to take on new clients and the relative needs of clients awaiting services. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. These can be made by your existing health professional or through a referral process by a non-health professional, such as a local council where you are receiving support services, a family member, carer or a self-referral. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. An evaluation of a client’s support plan undertaken by the RAS. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. Your details. Listen Print Share Twitter; Facebook; Email; Top tasks. Once a record is created, you (or a nominated representative) can be provided with information and referral to goods and services specific to the care and independence of older persons. We can also assist you with your registration with My Aged Care; simply … Select all that apply: @a:c.�]�^��Ƴ��xB�s10�����y���� �� Complaints Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. My Aged Care is the main entry point to the aged care system in Australia for new clients. Visit one of our offices around Australia. The implementation of My Aged Care presents a change to the way in which people have traditionally accessed some aged care services. 52 0 obj <>stream Personal information and documents are retained securely within the My Aged Care system. Visit the My Aged Care website to find information about and access to Australian Government–funded aged care services. If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. If you have questions, you can call from Monday to Friday 8am to 8pm and Saturday 10am to 2pm. Role Types; Meet our team; See Current Opportunities; Contact Us. Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent. This quick start guide has been developed to help you navigate within the new digital form. The Commonwealth HACC Program has transitioned to the CHSP.Between 1 July - 31 December 2015 ACA… We are pleased to report that this meeting helped to clarify many of the issues that have been raised by the sector, which are detailed in the VHA issues paper provided to the Minister and departmental staff. %PDF-1.5 %���� For patients who need health-related support, such as after a hospital stay or due to a sudden change in their health status, more appropriate health specific services may be available through post-acute care, state or privately funded rehabilitation. This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. h�b```f``�b`a`4g�g@ ~F da�8������Ѕp6�J��0 }��D���! The Australian Government has recently made changes to the aged care system. ADEC is a Service Provider Phone ADEC on 0491 147 924 to get started. Where available, relevant patient information will be pre-populated into the e-Referral form. Information entered in the form populates a client record. Tasmanian Community Care Referral Service can assist with access to a range of Home and Community Care Services including: Domestic assistance, Nursing and personal care, Centre-based day care, meals and other food services, Respite care and transport, Advocacy, Social Support and counselling, Home maintenance and modification. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. These circumstances are where there is an urgent need for a service based on the patient’s circumstances which, if not met immediately, may place the patient at risk. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries More contact options Use this form for referring to My Aged Care for access to Commonwealth Home Support Services, Home Care Packages, Home Care Packages and My Aged Care; Paying with your own money; Government subsidised programs; Blog; Referrals. Aged Care Services at Peninsula Health. Referral should be made using the health professional webform which can be accessed via myagedcare.gov.au/referral . The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. If you believe your patient is receiving aged care services and you would like to find out more information before making a referral to My Aged Care, you can call the contact centre. the confirmation number – if you made the referral online. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor.Read more. For more on the difference between HCP and CHSP click here. Your patient cannot be referred for an aged care assessment or for services unless the correct information is provided. If a fax referral is not made using the My Aged Care fax template, the My Aged Care contact centre will contact you to get additional information and talk about the support your patient needs. Contact. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. Looking for us on the myagedcare.gov.au website?. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. https://www.myagedcare.gov.au This referral does not guarantee access to services. Quick start guides are available to help you use the digital form: If you are able to provide the contact centre with all relevant information, a referral will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. Please provide this referral code to your Service Provider. A review can be requested by the client, service provider, or scheduled by an assessor. Phone. You will need your patient's consent before providing information on their behalf. meeting to discuss the My Aged Care referral pathways. t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|��gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�F@�����8�~�VFnDR���B@��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. My Aged Care Quick Reference Guide 3 – Managing Referrals for Assessment and Support Plan Reviews (ACAT) This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations. 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